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Project Manager (m/f/x) Testing Services - Italy

Experienced

Applause GmbH | Account Management | ,

 

 

Applause empowers leading brands to deliver flawless digital experiences for their customers on any device, in every location. The company’s testing, feedback, and research solutions enable businesses to delight customers, drive topline revenue and innovate faster.

 

Applause ensures digital quality for websites, mobile apps, IoT products and in-store interactions in a way no other approach can – via its managed global community of over 400,000 on-demand testers. Only real people on real devices in real locations can provide the real issues and feedback that brands need to deliver great digital customer experiences.

 

Thousands of companies of every size – including Google, Audi, Adidas and Swisscom – rely on Applause to dramatically decrease the time and cost of delivering great digital experiences for their customers.

 

For our EU headquarter (120 employees) in Berlin we are now looking for a:

 

Project Manager (m/f/x) Testing Services - Italy

 

 

Your responsibilities:


  • Lead a remote team of Test Engineers within our community to develop and identify the appropriate solutions for our customer’s testing needs
  • Ensure the team meets the set timelines as well as overall KPIs while staying within the agreed scope upon service level agreements
  • Drive an effective use of resources, standardization and specialization to increase financial efficiencies
  • Maintain an active communication with the internal account owners in our Sales and Delivery departments
  • Main point of interaction and/or escalation for the internal account owner and customer for all testing related items
  • Work with internal Applause teams to clear roadblocks - i.e. platform issues with the product team, specialized recruiting requests with the community team etc.
  • Contribute to initiatives, including, but not limited to: process development/improvement, product revision discussions, management and creation of best practices contributions, whitepapers, etc.

 


Your background:


  • You are fluent (C1) in English and Italian
  • You hold a university degree, preferably in Business, Software / Computer Engineering, IT or a related field.
  • At least three years of experience as a QA Lead, (Technical) Project Manager, Implementation Manager or Operations Manager for mobile applications, web products or a SaaS solution
  • Experienced in leading & developing external teams – previous experience with remote teams is a plus.
  • Great communication skills and the ability to provide clear and professional guidance through E-mails, on the phone, or in person 
  • Good technical and business understanding and a strong interest in the “app world”.
  • Excellent problem solving skills and customer orientation
  • Above-average commitment, quick learner and ability to work independently

 


Why Applause?

  • Opportunity to grow and contribute to the long-term success of a global market leader and work with enterprise customers such as Audi, Adidas, Vodafone and Dailymotion
  • International team full of passionate and skilled people – 120 employees from 34 nationalities
  • Attractive base salary plus bonus
  • Variety of learning and development opportunities
  • A great office in the center of Berlin
  • Pleasant and cooperative work atmosphere

o   Among the “Top medium-sized employers 2019” in Germany (Focus Business Magazine)

o   Three times (2016, 2017, 2018) on Kununu’s list of “Berlin’s best employers”

o   #30 on the list of "The 50 best IT employers in Germany" in 2015 (Chip Magazine)

  • Team events, lunch subsidy, dog-friendly office, team runs etc.
  • Financial support & visa support in case of a relocation to Berlin

 

Would you like to be involved in the expansion of an international company and work for one of the fastest growing technology companies? 

Then Applause is the perfect company for you!