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IT Manager

Manager

AGDATA | Information Technology | Charlotte, NC

Description

AGDATA is currently searching for a hands-on IT Manager who will lead an internal-facing IT team (with 3-4 direct reports) responsible for service desk operations, desktop support, telephony, A/V, messaging, Office 365 and more.   The ideal candidate is someone who wants to grow with AGDATA, learn and understand our business, and take on increasing levels of responsibility.

 

Service Desk Responsibilities

  • Work as part of a broader operational team to influence the forward direction of service desk operations including, but not limited to, platform selection, skills matrix creation, routing, notification and escalation processes and procedures

 

Supervision and Development

  • Supervise the day-to-day operations of the internal-facing team (3-4 direct reports)
  • Responsible for proper resource scheduling and coverage planning
  • Develop, coach and motivate the team to ensure delivery of a superior experience
  • Participate in the recruitment, selection, and onboarding process for new IT team members

 

Operational Management

  • Effectively participate with user inquiries and manage escalations
  • Recommend service improvement activities and manage their deployment, as appropriate
  • Take ownership of notification/escalation tools, and the creation of procedures to ensure that issues are routed to the appropriate individuals throughout various teams
Skills & Requirements

Knowledge & Experience

  • 8+ years of related IT experience
  • 3+ years Management or Supervisory/Technical Lead experience in an internal IT support environment
  • Technical Certifications such as A+, Net+, MCSA, MCSE and/or Change Management/Service Management Certifications such as ITIL Certification are preferred, but not required
  • Solid understanding of resource and SLA management
  • Demonstrable focus, resilience, and the problem-solving skills to develop solutions in a changing environment. The judgment, maturity, and savvy to manage up and down effectively, working and delegating in order to meet aggressive deadlines and ambitious goals
  • Ability to maintain operational effectiveness in a high pressure, changing environment
  • Working knowledge of a range of diagnostic utilities and processes
  • Exceptional written and oral communication skills

Who we are

AGDATA is the premier provider of data collection and management, marketing program management, and analytical solutions for clients in the Crop and Animal Health industries. For more than 30 years, the talent at AGDATA has enhanced the technology and services that input manufacturers in the Agriculture world rely upon. Our clients trust us because of our data integrity, marketing program reliability, and our ability to optimize the analytics that inform their sales and marketing decisions. Backed by an entrepreneurial, creative and energetic work force, AGDATA is pushing the boundaries of technology to enhance our relationship with the leaders in Crop and Animal Heath.

What we offer

  • Casual dress
  • In-house training seminars and resources
  • Continuing education opportunities
  • Employee referral reward program
  • Annual Company Picnic and Holiday Party
  • Company provided Coke products
  • Partner discounts (Verizon/ATT)
  • Paid community volunteer opportunities
  • Medical, dental and vision plans
  • Pet insurance
  • Flexible spending account
  • Competitive compensation
  • Life and AD&D insurance
  • Short-term and long-term disability
  • Traditional 401(k)
  • 401(k) company match
  • Paid time off
  • Flexible scheduling
  • Family medical leave
  • Employee assistance program