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Bilingual Customer Success Representative

Experienced

AGDATA | Support | Cambridge,

AGDATA is seeking a highly motivated individual to join our Customer Success team as a Customer Success Representative.

Role Impact:

The Bilingual Customer Success Representative (CSR) will play a critical role in supporting and managing clients. As a member of AGDATA’s Customer Success organization, the CSR will serve as the primary contact fore their own group of accounts. They will provide real-time support on our Enterprise products through e-mail and phone interactions with customers (inbound and outbound). The fundamental goal of the position is to deliver personalized service to our clients proactively and consistently. This position involves resolving technical questions and issues in the areas of product functionality and data transfers, providing education and training to end users to improve product adoption and usage, and assisting with processing and loading customer license agreements. You will also:

  • Solve common user problems in real time
  • Communicate with our customers via telephone, email, or other media as applicable, and maintaining effective customer relations
  • Escalate top priority production-critical issues to the appropriate technical staff
  • Maintain ownership of issues until resolution, drive other teams as needed, and set customer expectations accordingly
  • Assist customers with in-depth walkthroughs of our website via phone call while showing the features, advantages, and benefits to the prospect or customer
  • Make outbound marketing calls to suppliers and customers, as well as engage their customer base (growers)
  • Assist in processing seed licensing agreements by opening mail, email, and faxes, scanning documents into system, and reaching out to growers to correct agreements as needed
 
Skills & Requirements

  • Bilingual: French and English
  • Post-Secondary degree or equivalent experience (Preferred)
  • 1+ years of experience with both Microsoft Outlook and Excel and able to manipulate data
  • 2+ years of experience providing customer support (phone), customer service, or inside sales preferred
  • Strong focus on customer satisfaction and overall customer experience
  • Able to think creatively and analytically in order to solve customer issues
  • Experience using logic to solve problems
  • Experience with Salesforce CRM is a plus
  • Concise and persuasive written and verbal communication skills, especially via phone and email
  • Basic database relationships and terminology preferred

Who we are:

AGDATA is the premier provider of data collection and management, marketing program management, and analytical solutions for clients in the Crop and Animal Health industries. For more than 30 years, the talent at AGDATA has enhanced the technology and services that input manufacturers in the Agriculture world rely upon. Our clients trust us because of our data integrity, marketing program reliability, and our ability to optimize the analytics that inform their sales and marketing decisions. Backed by an entrepreneurial, creative and energetic work force, AGDATA is pushing the boundaries of technology to enhance our relationship with the leaders in Crop and Animal Heath.

What we offer:

  • Casual dress
  • In-house training seminars and resources
  • Continuing education opportunities
  • Employee referral reward program
  • Annual Company Picnic and Holiday Party
  • Company provided Coke products
  • Partner discounts (Verizon/ATT)
  • Paid community volunteer opportunities
  • Medical, dental and vision plans
  • Pet insurance
  • Flexible spending account
  • Competitive compensation
  • Life and AD&D insurance
  • Short-term and long-term disability
  • Traditional 401(k)
  • 401(k) company match
  • Paid time off
  • Flexible scheduling
  • Family medical leave
  • Employee assistance program