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Solutions Engineer, Ruby

Experienced

YouEarnedIt | Engineering and Development | Austin, TX

Overview of the role:

We’re looking for a seasoned Ruby developer with a passion for technical problem-solving and customer relations to join our growing team. As a Solutions Engineer, you’d leverage your technical expertise and coding skills to solve our customers’ problems. You’d investigate, develop, automate, and communicate to get the job done.

What you'll do:

  • Spend 50% of your time coding creative solutions to customers’ needs and the other 50% interfacing with customers to support their needs
  • Develop time-saving tools and automated processes to reduce integration setup overhead
  • Work with customers’ technical teams to plan, coordinate, and execute on integrations with 3rd party systems
  • Present YouEarnedIt’s technical capabilities and security features to customers in a pre-sales capacity
  • Work with our Customer Success team to triage, investigate, and resolve customer support issues
  • Influence our product’s direction with your ideas and insight into our customers’ needs

What we want from you:

  • A passion for helping customers find elegant solutions to their complex problems
  • Ability to juggle multiple tasks, reorganize/re-prioritize quickly, without feeling overwhelmed.
  • Proficiency in Ruby on Rails - 5+ years preferred
  • Excellent written and verbal communication skills for technical and non-technical audiences alike
  • Excellent problem-solving and debugging skills
  • High standards for quality and attention to detail
  • A solid understanding of web fundamentals (HTTP, HTML, CSS, JavaScript)
  • Proficiency in data mappers such as Mongoid or Active Record
  • 5+ years of experience in a customer-oriented engineering role
  • To apply - please submit your resume and a cover letter describing why you were inspired to apply with us.

We look forward to hearing from you!