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Contract Technical Writer

Entry Level

Mediaocean | Operations | Melbourne, Victoria

The Technical Writer is a key member of the knowledge management team, producing high quality technical documentation that contributes to the overall success of our products. In this role, the Technical Writer works collaboratively with product managers, product marketing and subject matter experts to obtain an in-depth understanding of our products and documentation requirements, analyze existing and potential content, create and maintain information architecture and produce documentation that meets Mediaocean standards of excellence.

 

Responsibilities:

  • Work collaboratively with product managers, product marketing, training and support specialists to identify documentation needs, conduct information analysis, develop documentation plans and produce clear, effective content
  • Adhere to Mediaocean technical publications standards and style guidelines and ensure compliance with Mediaocean corporate quality and information security requirements
  • Develop knowledge of Mediaocean software, tools used for the job, and Mediaocean clients’ business processes
  • Revise documentation for new application versions
  • Analyze existing and potential content, focusing on consolidation, consistency and single-sourcing opportunities
  • Support other team members as peer editor and proofreader
  • Manage documentation projects and libraries, switching focus between projects as required to manage priorities
  • Help produce and edit video eLearning modules
  • Keep current on technical publications and instructional design standards and trends, as well as Mediaocean business objectives and trends in the advertising industry 
  • Develop effective communication skills and play a constructive role at meetings

 

Skills & Requirements

Qualifications:

  • Bachelor’s degree in technical writing, English, or a related field
  • 1-3 years of professional technical writing experience
  • Ability to learn complex software systems quickly and write clear, concise documentation for both technical and non-technical audiences
  • Ability to think analytically and conceptually, perform audience and content analysis, and understand the basics of structuring information
  • A self-starter with excellent organizational skills who can gracefully manage and prioritize multiple projects and produce quality deliverables on time, with minimal supervision
  • Ability to follow and help maintain corporate style and editorial guidelines
  • Excellent communicator and collaborator who can work effectively in a cross-functional team environment

Preferred:

  • Experience with help authoring systems and content management, especially familiarity with DITA
  • Comfort with HTML for creating browser-based content
  • Knowledge of media advertising platforms and processes

 

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