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Professional Services Consultant I

Entry Level

Aspira | 130 - SW Implementation | Dallas, TX

This position reports to the Professional Services Manager and is responsible for the implementation of Enterprise Management Software for recreation based organizations. The Professional Services Consultant I is responsible for all tasks associated with the delivery of multiple simultaneous projects. The position works directly with our clients both remotely and on site throughout North America.

Job description:

  • Participate in pre-project planning
  • Conduct functional planning sessions with project stakeholders
  • Implement software solutions with customers that satisfy their business needs
  • Coordinate all day-to-day details for implementations
  • Train end-users and administrators to use our software effectively
  • Produce detailed meeting notes, including follow up task lists at the end of each meeting
  • Distribute and manage the completion of data collection material
  • Participate in solution analysis and design sessions
  • Configure the solution administrative components based on agreed design
  • Work with customers to design training plans
  • Complete assigned tasks on time and with quality
  • Other duties as assigned

Work with:

  • Project Manager to execute implementations according to plan
  • Technical Analysts to coordinate functional requirements with deliverables
  • Support Analysts to facilitate handoff as project closes
  • Account Manager to ensure customer success
  • Data Analysts to complete configuration and data entry tasks
  • Product and Development teams to develop and improve client products and services
Skills & Requirements

Attributes:

  • Undergraduate degree or technical diploma
  • Business experience, preferably in one or more of these sectors: Online reservation systems, Government, Parks and Recreation, , Not for Profit, , and/or other community agencies 
  • Customer-facing implementation experience is highly preferred and a definite asset
  • Technical aptitude and interest
  • Project management experience is an advantage
    • Polished and professional approach
    • Excellent and demonstrable problem-solving skills
    • Strong interpersonal skills and an ability to quickly establish solid relationships with clients
    • Strong presentation and report-writing skills
    • Quick to adapt to new environments and able to grasp complex business processes
    • Ability to manage expectations, facilitation skills and a knack for turning conflict into positive outcomes
    • Strong entrepreneurial spirit and a willingness to do what it takes to get the job done
    • A keen eye for opportunity, both for our company and our customers
    • Willing and able to travel up to 75% throughout North America 

 

ASPIRA PERKS & BENEFITS

  • Competitive base salary
  • Stellar benefits package with 3 weeks paid vacation to start
  • Two additional paid days per year to "Get Lost" in an experience and to “Give Back” to the community
  • 401K plans for your retirement 
  • State of the art downtown facility 

 

Aspira is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. 

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