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Accounts Receivable Customer Support Representative

Entry Level

Vertafore | Accounting/Finance | Denver, CO

The Customer Support Representative is responsible for providing triage services on all inbound Customer billing and collection queries, as well as generating and assigning Customer follow-up tasks and escalations.

 

Job Responsibilities:

 

  • Provides a best effort to answer or resolve a Customer query or issue on the first contact
  • Provides clear and concise documentation on Customer reported issues, and subsequent resolution
  • Responsible for escalation of unresolved issues to AR Billing Services as required via Salesforce Case
  • Responsible for providing payment options to Customers when needed
  • Provides invoices/invoicing information to both external and internal Customers
  • Completes other duties as assigned by manager
Skills & Requirements

Preferred Experience & Technical Competencies:

  • 2 years account billing, collections, and account resolution experience in a Software-As-A-Service (SaaS) business environment
  • 2 years user experience with Enterprise Resource Planning (ERP) systems
  • 2 years of data entry experience in an order management, sales environment, or related work experience
  • Ability to work effectively with, and obtain cooperation from other employees as well as outside parties
  • Ability to work in a fast paced environment where changes to procedures are common
  • Must enjoy problem solving
  • Must be goal driven
  • Consistently exercises good judgment