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Network Support Specialist II

Experienced

Superion | Internal IT | High Point, NC

Summary:

Individual must be knowledgeable of the Microsoft (MS) Windows Operating Systems, Office 365 and MS Office Suite Applications.  Responsibilities will include the support of internal customers in the configuration, training, and problem-resolution regarding the Network, MS operating system, Mobile device OS, desktop applications, and computer equipment. Candidate will also assist other IT support team in diagnosing and implementing team/corporate projects. Work is monitored and reviewed through conferences, reports, and results attained.  Candidate should have an overall awareness of Superion’s structure, business goals and systems.  Individual must be flexible to travel, shift changes, and after hours support.

 

Responsibilities:

  • Provides technical support for internal customers
  • Support Mobile Devices  
  • Monitor and process email and cases from Service Desk and voicemail box
  • Create cases and assign to other IT resources
  • Assist with employees equipment moves
  • Pre-image machines for equipment replacement
  • Assist with non-specific tasks to aide IT  personnel
  • Install Windows OS and certified software on users computers
  • Assist with technical support for user conferences
  • Assist with equipment inventory
  • Organize and catalog Software products
  • Cable management
  • Maintain Servicedesk documentation
  • Maintain Software image
  • Create & maintain new and terminated employee ids, mailbox, storage and equipment
  • Secure link Group Administrator
Skills & Requirements

Education/Experience:

  • Bachelor’s degree in Information Technology, Computer Science or related field
  • A-Plus or Network Plus or Networking Essentials Preferred
  • 1-2 years of experience in a call center technical support position
  • 2-4 years of experience in the general field of PC computing and PC applications
  • A strong technical background in the general PC environment, with a good understanding of PC setups and configurations, communications, modems, printers and general PC troubleshooting techniques
  • Intermediate knowledge of supported software applications – current and past Windows OS, MS Office, Internet Explorer, Outlook  Exchange, database (SQL) knowledge, WEB applications, IBMi and network.