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Customer Success Manager

Experienced

STATS | Client Management | Beijing, Beijing

Objective:
As a successful Customer Success Manager at STATS, you'll build and manage meaningful client relationships with a consultative approach.

What You’ll Do:

  • Proactively manage the region’s top clients to ensure client engagement, positive NPS, and reduce churn
  • Form strong relationships with customers via email, phone and occasionally in person, and work to keep them fully engaged and supported
  • Understand and anticipate customer’s need and goals; track customer progress and help develop creative solutions or strategies
  • Gather product feedback and act as advocate for your client-base with internal development and product teams
  • Partner with clients to develop strategies for best use of the product
  • Conduct live demonstrations and training as needed
Skills & Requirements

What You’ll Need:

  • Bachelor degree in business, marketing or related field
  • 3+ years of customer success or training experience with a proven track record of success
  • Ability to prioritize, multi-task and efficiently respond to multiple clients
  • Demonstrated ability to manage time and competing interests
  • Strong communication and presentation skills
 

STATS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.