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Client Success Consultant, Outreach Team

Entry Level

Cvent | Client Services | Tysons Corner, VA

We’re looking to add new members to the Client Success Consultant team, who are responsible for using customer health data to initiate key touchpoints with our clients as they use the Cvent platform. As a member of the Outreach Team, you will join our dynamic, close-knit Client Services department and gain best-in-class customer service experience. This is a great opportunity to build a career at a company that’s transforming its industry.   
  
Client Success Consultants on the Outreach Team serve as a resource for our clients after the completion of their initial onboarding journey as they continue to adopt and expand their use of Cvent’s software. In this role, you will be responsible for exercising an expert-level of product knowledge to ensure our clients are able to realize the full benefits of Cvent’s software. Client Success Advisors spend 60 percent of the day assisting clients on the phone or via email, in addition to other special products and daily activities.  
  
The ideal candidate should be extremely motivated with excellent communication skills and the ability to thrive in a fast-paced, fun work environment. We’re looking for someone who gets excited about having an important impact on a successful, growing company known for its customer service. Our Client Services team is made up of people from various educational backgrounds including, but not limited to: business, psychology, communications and computer information systems.  

 

What You Will Be Doing

  • Drive customers’ success through outreach based on data and calls to action related to customer health score
  • Facilitate Support from other product lines and sales, as needed
  • Conduct personalized web-based trainings for Cvent users
  • Educate customers on available support and training resources and their value
  • Demonstrate detailed product knowledge when assisting clients both on the phone and via email
  • Drive platform adoption, offer strategic guidance on leveraging the platform, offer best practice tips
  • Opportunities to train clients onsite; up to 15% travel required
     

What You Need for this Position

  • Strong product knowledge of the Cvent Event Platform
  • Bachelor's degree with strong academic credentials
  • Strong business acumen, ethics and high integrity
  • Comfortable using general office software applications; sales automation products such as Salesforce.com and web collaboration tools like WebEx a plus
  • Excel at developing relationships over the phone and in person
  • Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment
  • Excellent communication skills (verbal and written)
  • In addition to English, language skills in Portuguese, French, or Spanish is preferred
     

Working at Cvent

  • Aetna PPO Health Insurance, dental and vision insurance
  • Award-winning company culture
  • Health club membership discount
  • International travel opportunities
  • Company Sponsored Social Events


EEO[/AA]/Minorities/Females/Disabled/Veterans
Cvent maintains a drug-free workplace