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Solution Specialist, Event Cloud

Entry Level

Cvent | Client Services | Dallas, TX

Cvent is looking for Solution Specialists who have a passion for technology, creative thinking, and problem solving. As a Solution Specialist, you will join a team of service delivery professionals committed to helping customers achieve the highest level of success. Solution Specialists will learn and master the Cvent Event Solutions platform and demonstrate product expertise by implementing, training, consulting, and troubleshooting customer needs.
 

What You Will Be Doing

  • Demonstrate deep product knowledge and understanding of the mentioned solutions when assisting customers on scheduled phone calls
  • Collaborate with team members to discuss the unique needs of customers internally in order to best facilitate calls and make recommendations
  • Gather customer requests for future releases of the product and collaborate with the technology team on requirements
  • Collaborate with content team to develop and enhance knowledge base articles, learning paths and customer-facing documentation
  • Mentor the newest members of the Solution Specialist team during the training process 

What You Need for this Position

  • Bachelor's degree with strong academic credentials
  • Strong business acumen, ethics and high integrity
  • Should be extremely motivated with excellent communication skills (verbal and written) and possess the ability to thrive in a fast-paced, fun work environment
  • A willingness to learn about new features and solutions
  • Must be articulate, organized, detail-oriented, and can multi-task in a dynamic, fast-changing entrepreneurial environment
  • Internal transfers must be in good standing with Cvent and performance - minimum 18 months in the current role is preferred


EEO[/AA]/Minorities/Females/Disabled/Veterans
Cvent maintains a drug-free workplace