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Professional Service analyst - Strategic accounts

Experienced

Cvent | Client Services | Gurgaon, Haryana

 

 

  • Work closely with assigned Strategic Account Consultants and Analysts to monitor user adoption and system usage, opportunities to increase usage of Cvent product and maintain high levels of customer satisfaction
  • Work closely with assigned Strategic Account Consultants to create and execute account success plans
  • 70% of time is client facing
  • Assists with responding to SMM Strategic Support GOMP requests
  • Create and participate in quarterly and Annual Customer Success Reviews
  • Produce client deliverables such as training guides, instructions or reports on an as needed basis
  • Participate in regular standing client calls and contributing product knowledge and best practice recommendations propose solutions that help clients meet their objectives for using Cvent
  • Maintain a high level of product knowledge across the Cvent Event Cloud platform
Skills & Requirements

  • Graduate or post graduate degree or equivalent applicable experience (4 years minimum)
  • Minimum of 2 years of work experience.  Client facing experience in a technical support, client success or sales role preferred
  • Excellent communication skills in English (spoken and written)
  • Aptitude for learning and applying new technologies and applying industry specific business knowledge
  • Experience/expertise in web-based applications as well as office productivity tools such as MS Excel, Word and PowerPoint is required
  • Ability to work independently and manage multiple projects, responsibilities and competing priorities in a fast-paced environment
  • Possess strong organizational and analytical skills to prepare data for configuration and to process data into actionable reports