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Customer Experience, VP

Director

Advicent Solutions | Global Support | Milwaukee, WI

As Vice President, Customer Experience, you will have one goal: to exceed customer expectations at every turn. To meet this goal, you will develop and implement a radical, transformational vision and strategy for the Customer Experience functions to amaze our customers, keep them satisfied, and secure long-term partnerships; these objectives will strike a balance between delivering exceptional value for our clients and driving the short and long-term success of Advicent.

Skills & Requirements

  • Bachelor’s degree in applicable field; MBA would be a plus.
  • At least 7 years of experience leading a customer success team, professional services or project management organization within a B2B software company.
  • Ability to effectively manage processes, relationships, and resources to enhance organizational capability and results.
  • Experience in managing professional services software projects.
  • Strong communication skills (verbal and written).
  • Strong meeting facilitation skills.
  • Ability to travel up to 25%, both domestically and internationally.