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Senior Project Manager

Experienced

CentralSquare Technologies | Professional Services | Buffalo, NY

Project Manager will be responsible for working with customers to facilitate the optimal implementation of ERP software to Cities, Counties and Non Profit Agencies.  Optimal implementations are achieved through a combination of understanding business processes and industry best practices, configuring software, and training customer project teams and end users to successfully deploy and use the software.

Responsibilities:

  • Responsible for managing multiple projects to completion, providing exceptional customer and value added service
  • Complete understanding of Project Management functions to include financials, resource management, reporting and executive communications
  • Working with customers to facilitate the setup, configuration, and use of CentralSquare software
  • Single Point of Contact to Clients
  • Contract Management for Multiple Implementations
  • Internal/External Resource Coordination and Leadership
  • Project Planning and Forecasting
  • Change Control, Risk and Issue Management
  • Project Documentation and Status Reporting
  • Project Budget Tracking
  • Participate in projects related to department and company key initiatives (e.g., updating training materials, improving training processes and practices)
  • Use appropriate tools and processes based on company and industry norms
  • Work in a team environment with project managers and other staff to bring our customers “live” on our ERP system
  • Conduct training classes and individual mentoring of our software’s end users
  • Provide On-site and Remote delivery as needed
  • Participate internally on implementation improvement activities
  • Follow up phone calls/visits as needed with customers
  • Participate in the development of Professional Services offerings
Skills & Requirements

  • Bachelor's degree in Business field OR PMP Certification
  • 10-15 years Project Management experience with demonstrated ability to deliver projects with multiple disciplines involved
  • Skilled in the use of MS Word, Excel, Power Point , Microsoft Project and SharePoint
  • Ability to travel 50-75%
  • Excellent oral and written communication skills
  • Strong organization and time management skills
  • Excellent interpersonal skills
  • Fundamental negotiation skills
  • The ability to quickly learn Public Safety business processes used by governmental agencies
  • The ability to work independently, with little or no supervision, to complete client software configuration
  • Strong listening skills and the ability to provide value, guidance and consultation to customers
  • Strong problem solving skills.
  • Managing projects in the Government sector HIGHLY PREFERRED
  • An extensive background will be performed periodically throughout employment