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Team Lead - Operations

Experienced

PowerSchool | Support | Bengaluru, Karnataka

Job purpose

This position, under the general direction of both the manager and director, is responsible for the overall direction, coordination, quality and output of employees that provide support for our award-winning K-12 software systems. This position drives process improvements while motivating our employees to create, update and deliver a wide spectrum of reports and processes relating to the Professional Services and Support organizations. The team(s) reporting to this position may be composed of team members working a variety of day to day tasks, included, but not limited to: workforce management, data analysis, report creation, training creation, and project management. The successful candidate will have the ability to analyze and interpret data to drive business results and create strategic business plans. Additionally, this position will provide leadership and guidance to evolve our operations

while supporting new and existing products and services.

 

Duties and Responsibilities

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Monitors and drives all performance goals
  • Coaches and develops employees
  • Participates in hiring of new team members
  • Performs any HR related administrative tasks
  • Leads weekly staff meetings, conducts regular employee one-on-one sessions, and annual reviews
  • Addresses any performance management issues with employees
  • Update, track, and deliver operational and financial reports on a recurring basis
  • Create and update Executive-level PowerPoints to be used in company-wide presentations
  • Manage Project Status list and follow-up with company leaders txo ensure projects are on track
  • Create and maintain a repository of Project Templates to be standardized across teams
  • Liaise with finance, accounting, marketing and sales departments to complete projects and gather data
  • Compile data sets that will provide analysis of monthly and yearly info/trends against operational budget
  • Consolidates information into actionable items, reports and presentations to make critical strategic decision
  • Proactively identify, analyze, and interpret trends or patterns in complex data sets
  • Conduct data analysis; evaluate business processes; determine business needs; identify requirements; develop data system analysis; and provide constructive feedback
  • Create and deliver ad-hoc analysis and all other duties as assigned
Skills & Requirements

Qualifications

To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. 

Qualifications include:

  • 4+ years’ prior experience in an analyst role
  • Proficient in Microsoft Office suite with an expert knowledge of Excel
  • Must be able to manage multiple projects at the same time
  • Salesforce experience required
  • Prior CRM and ERP experience required
  • Excellent attention to detail and time management
  • Excellent problem solving and reasoning skills
  • Excellent oral, written, and interpersonal skills
  • Excellent customer service and conflict resolution skills
  • Ability to thrive with a heavy workload and multiple projects with frequent interruptions and schedule changes
  • Ability to mentor and coach fellow employees
  • Bachelor’s degree or equivalent work experience
  • Ability to maintain positive attitude and foster a collaborative and unified work environment
  • Willing to work in Shifts and/or US overlapping hours depending on the project assignments