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Technical Support Intern

Entry Level

Jamf | 202 - Technical Support | Eau Claire, WI

The Technical Support Intern position is an opportunity for individuals to compliment school curriculum and gain additional knowledge and experience.  The role is key for learning the areas of software product knowledge, contact resource management, company structure, the technologies in the IT process and developing excellent customer service skills.

Jamf, an industry leading desktop management software company and technology solution to ensure the Apple platform succeeds within the enterprise.  Our selection criteria are listed below and we are committed to supporting the community and all students aspiring to have a career within the technology field.

 

Responsibilities:

  • Aid in the Service Desk functions, answering the General Support phone line and creating support cases to provide solutions
  • Apply problem solving skills and knowledge of company software to perform client support to facilitate solutions
  • Aid in the active development of an internal facing Wiki
  • Support and troubleshoot issues relating to system configuration, application usage, and software implementation
  • Create different software configuration & infrastructure environments in a development lab to troubleshoot client issues 

        

Professional Qualifications:

  • Great written and verbal communication skills
  • Ability to analyze issues and use judgment to make decisions                
  • Strong customer service and interpersonal skills
  • Capacity to work well with groups and as an individual
  • Working knowledge of Apple platform is preferred
  • Possess positive attitude with an ability to learn new technologies
  • Creative problem solving skills
  • Flexible along with the ability to operate within a fast-moving environment
  • Demonstrate practical experiences

 

Location: Eau Claire, WI
Job Type: Intern
Education: Pursuing a degree relating to the field of Information Technology, Quality Assurance, Technical Writing and/or Software Engineering
Supervisor: Manager, Technical Support