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Account Services Intern

Entry Level

Jamf | 650 - Business Operations | Eau Claire, WI

The Account Services Intern will assist the Account Services team with monitoring, reconciling, and processing incoming Renewals and other customer orders. The team also collaborates with other departments on purchases for existing clients and works directly with customers during the annual Renewal process. This role includes the upkeep of account records, auditing of assets and purchases, and assists with customer retention.

 

Responsibilities

  • Assist in communicating the annual renewal process to assigned clients
  • Enter and process customer orders
  • Assure quality of completed orders by resolving any issues or discrepancies
  • Reconcile incoming orders against price quotes, contracts, and existing assets
  • Provide pricing and quotations to current customers
  • Ensure quality of order data in company CRM system (Salesforce.com)
  • Maintain and update account records in company CRM system and other mediums
  • Support Customer Service team efforts to hit retention and revenue targets
  • Other duties and special projects as assigned

 

 

 

 

Skills & Requirements

  • Comfortable with meticulous, repetitive and systematic workflows
  • Strong documentation and analytical skills
  • Ability to multi-task and prioritize duties
  • Exceptional customer service skills along with the ability to interact with prospects and customers
  • Strong interpersonal and organizational skills
  • Excellent written and oral communication skills
  • Ability to work independently and as part of a team
  • Billing, contract or sales support experience helpful

 

Location: Eau Claire, WI
Job Type: Intern
Education: Bachelor Degree, in progress
Supervisor: Manager, Account Services