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Senior Systems Engineer


Cvent | Technology | Lexington, MA

Senior Systems Engineer

Cvent, Inc. (www.cvent.com) is the world’s leading provider of cloud-based software for meetings and event management. Cvent is an exciting, fast-growing tech company that provides industry-leading software to event professionals around the world. Our suite of services – online event registration, venue selection, mobile apps, email marketing, web surveys, and targeted hotel advertising opportunities – have positioned us a major player in the estimated $565 billion global meetings and events industry. Having over 3,100 talented and dedicated employees, we are headquartered just outside of Washington, D.C., in McLean, Virginia, with additional U.S. offices in Portland, Austin, Dallas, Draper, Atlanta, and LA.  Internationally we have offices in New Delhi, India, London, England, and Fredericton, CA.  Cvent has received several awards and honors recognizing our strong company culture, innovative products, stellar customer service and support, visionary leadership and investment in our employees. We currently have job openings across all departments and locations and are looking to add valuable team members to further strengthen the company’s DNA.


About the Senior Systems Engineer Opportunity
You have the unique opportunity to work with modern and highly scalable global systems and teams. You must be an avid technology enthusiast with experience supporting production infrastructure that the business depends on to generate revenue. You should learn and understand systems, automate repetitive tasks, and troubleshoot large, complex problems. You’ll will play an important role on a highly skilled and technical international team that builds and maintains our growing worldwide IT infrastructure that is critical to the success of Cvent. You will be hands-on and expected to take ownership and make technical contributions.


Position Duties:

  • Build, configure, support, and manage machines running Microsoft Windows and critical services our applications depend on
  • Install, configure, troubleshoot, monitor Windows clusters
  • Install, configure, troubleshoot, monitor Active Directory
  • Work closely with information security and network teams to receive and/or provide guidance and implement system security best practices
  • Support and automate deployments, configurations, and other tasks using scripts, Chef, Jenkins, and other methodologies
  • Support our self-hosted and AWS infrastructure
  • Work closely with DevOps and SRE teams to resolve complex issues related to a variety of server and compute platforms that host Cvent’s SaaS products and critical Corporate Systems
  • Work with our NOC team to monitor and respond to alerts
  • Escalate issues when necessary, involve, and work with other engineers and/or stakeholders
  • Create policy and documentation when necessary. Write runbooks for NOC team members to follow
  • Ability to work occasional nights and weekends to deal with outages and maintenance windows
  • Be part of a team. Share knowledge. Be open, honest, and have a positive attitude


Candidate Requirements:

  • Excellent operational knowledge of Windows and clusters
  • Excellent operational knowledge of Active Directory
  • Experience supporting enterprise production environments – 150+ servers, 1000+ users
  • Familiar with VMware
  • Familiar with automation methods
  • Familiar with ITSM tools and processes – ITIL Incident/Problem/Change management
  • Identify, prioritize, and address infrastructure issues before they cause an outage
  • Experience with distributed application architectures
  • Research and recommend innovative, and where possible automated approaches for administration tasks
  • Ability to understand priorities and escalate accordingly; flexible and versatile
  • Bachelor's degree in Computer Science, Information Technologies or related field