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App/Install Consultant I

Entry Level

CentralSquare Technologies | Professional Services | Lake Mary, FL

Application/Install Consultant I

Plans and coordinates activities concerned with installing software, both CentralSquare Technologies and 3rd party, investigating and resolving technical problems, and eliminating future operational or service difficulties by performing the following duties:

 

Responsibilities:

  • Install, troubleshoot and test new or add-on software at customer's facility to ensure full functionality according to specifications
  • Ensure installation meets quality standards and all software is fully functional
  • Coordinate problem resolution with engineering, customer service, and other personnel to expedite resolution
  • Write reports to document installation specifics, customer configuration, trends and concerns 
  • Collaborate, as necessary, with other departments
  • Provide customer support as it relates to project work
  • Plan and prepare project work to ensure client experience with CentralSquare Technologies is positive and meets or exceeds client expectations for technical expertise
  • Lead meetings with clients to discuss project scope/project preparation steps and outlines
  • Train fellow team members on implementation skills, as needed
  • Work in a team environment, as well as independently when needed
  • Responsible for completing internal reports such as project smoke tests, project work scope documents, time and expense reports, and others as required
Skills & Requirements

Requirements:

  • Bachelor’s degree in Information Technology, Computer Science or equivalent experience
  • 0-2 years of experience customer service or technical systems support
  • Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Speak effectively with customers on phone calls, in meetings or in person
  • Provide proper feedback, in written and/or oral format, regarding projects
  • Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Must have basic knowledge of various versions of Microsoft operating systems
  • Basic understanding of SQL database administration and write simple SQL statements

 

Knowledge of the following a plus, but not required:

    • Database software
    • Web server and IIS configuration
    • Ability to understand and write complex SQL statements
    • Debug and troubleshoot programming languages
    • Working knowledge of PowerShell scripting
    • Experience with Informix or Oracle databases

                               

Ability to travel a minimum of 25%

 

As part of the requirements of this position, it is necessary that you have access to a major credit card that will support the required travel.  It will be your responsibility or use your own credit card. If at any time during your employment your credit card will not allow you to meet the required travel obligations, it may be grounds for dismissal.

 

Our clients include government public safety agencies and other government entities.   A contractual obligation we have with most of them is that employees working with them must meet their security requirements.  This often requires separate background checks by those agencies and providing them with documents that include personal identifiable information.  Please be aware that this is a contractual requirement that we must meet and represents a condition of employment for those employees affected.