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Technical Analyst

Experienced

Advicent Solutions | Global Support | Milwaukee, WI

As a Technical Analyst at Advicent, you will provide escalated technical support to customers, resulting in the highest level of customer satisfaction and loyalty. This support includes a broad range of troubleshooting and technical assistance for end users of our software, as well as acting as a liaison between our customers and the internal development team.

Skills & Requirements

  • Bachelor's degree in Information Technology, Business, Communications or related discipline, plus at least one year of equivalent work experience, or equivalent combination of education and experience
  • Experience in providing a positive customer experience
  • Effective verbal/written communication skills to explain technical information to varied levels of users
  • Demonstrated analytical skills and independent problem-solving ability
  • Must be able to type and sit for long periods of time and resolve issues over the phone and via email/Internet
  • Advanced computer skills in Microsoft Office, Internet Explorer, Windows 7 and higher, and Outlook
  • Experience with help desk software
  • Familiarity with financial planning concepts and strategies