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Technical Customer Support Specialist

Entry Level

Regulatory DataCorp | Operations | London, England

As a Technical Customer Support Specialist, you will be a vital member of RDC’s application support team responsible for onboarding new customers and providing application support. Job responsibilities will include:

Essentials Duties and Responsibilities

  • Serve as the initial point of contact to customers with software application inquiries.
  • Confer with users or conduct diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Answer end user inquiries regarding software product, data, and other technical questions to resolve inquiries or resolve problems by email and telephone.
  • Provide technical assistance and software support to users.
  • Learn and understand product enhancements and become a “go-to” person for customers and colleagues.
  • Maintain customer contact and call ticket information within an existing database.
  • Onboard new clients; advise and guide new user through account configuration options and general application setup.
  • Conduct end-user webinar-based training of RDC’s market leading software systems and applications.
  • Conduct in-person training or product demos for new hires of RDC.
  • May develop training materials and demos.
  • Proactive monitoring of application behavior.
  • Troubleshoot RDC application software issues reported by customers.
  • May develop procedural and diagnostic documentation.

Share knowledge and customer feedback with RDC stakeholders including data, operations, product and technology teams to identify product and performance enhancement opportunities

Skills & Requirements

  • Minimum of 2 years experience working in an application support environment
  • Team oriented, with the ability to work independently.
  • Strong communication skills, both written and verbal
  • Professional demeanor
  • Presentation skills
  • Proficiency with computer and spreadsheet software programs, including Microsoft Office suite products.