HR Application Consultant
Advanced | Services - Consultancy | ., England
Advanced are one of the UK’s largest software companies, developing a range of solutions covering the whole industry and delivering right, first-time solutions, which solve customer problems, save money and deliver significant impact to users’ lives. With more than 16,000 customers relying on our systems and infrastructure, our Application Consultants’ help to make the complex simple, as we become one of the UK technology industry’s success stories. We’re growing fast and building an exciting future.
Description of the Role:
A HR Application Consultant is primarily responsible for the provision of Consultancy Services to customers for their relevant product set.
§ To provide high level consultancy service to customers on all aspects of the implementation of the company application software products and solutions in relation to either the FMS or HR/Payroll arenas.
§ To provide ad hoc consultancy in the use of the company products and solutions post implementation.
§ To act as Project Consultant on a number of implementation projects.
§ To work closely with the Project Managers to ensure customer satisfaction at all stages of an implementation. Including regular feedback on issues and opportunities.
§ Provide customer problem resolution. Identify high priority defects or customer sensitive issues and work with customers to resolve each problem through the appropriate channels.
§ To keep abreast of all current relevant statutory requirements
§ Develop, consolidate and enhance company and Third Party product knowledge in order to deliver first class Consultancy to customers.
§ Build successful supplier and customer relationships.
§ Contribute to the development of Professional Services through the generation of new product ideas, improved packaging or improved processes for the delivery of services.
§ To comply, in a timely manner, with all departmental and company required administrative activities.
Core competencies / skills:
§ Must be a self-starter with the ability and motivation to deliver work to a high standard.
§ Excellent communication skills when working on an individual basis. It is necessary for the Consultant to have the ability to lead discussions to explain the options available to customers and gain agreement on the method of implementing the solution for the customer by setting their expectations at the correct level.
§ Have sound experience in the delivery of relevant systems in the UK.
§ Have relevant experience of working within a HR environment to enable the person to converse with HR professionals.
§ Relevant qualifications would be an advantage.
§ Excellent contributor to project teams.
§ Good organisational skills (time management, administration etc.)
§ Team player used to following and refining the standards and procedures used for the provision of solutions. Provides support and assistance to other members of the group.
§ Self-motivated, have strong inter-personal skills and the ability to influence others. Be willing to take initiative in problem identification and solution provision.
§ Have a high level understanding of the functionality of the company products as required.
§ Professional appearance.
§ Ability to travel widely as required.
Reimagine your Future by Joining the Advanced Team
We hire for potential, and develop at pace.
Advanced are a different sort of employer. Recruiting people with potential, our focus is on what you might be capable of achieving. We look for aspiration and passionately believe that your individual personality and core strengths are what can make you right for us. We want you to learn, to discover, to experiment, to make a difference.
With a £225m turnover, 16,000 customers and 2,200 employees we pride
ourselves on delivering focused software solutions for the public
sector, enterprise commercial and health & care organisations that
simplify complex business challenges and deliver immediate value.
Some of our Key Benefits from day one are:
- Generous Annual Leave - 25 days annual leave plus localised public holidays, with the ability to buy additional days
- Generous commission scheme – able to earn bonuses up to 100% of your base salary
- Advanced Perks At Work - Exclusive employee discount programme providing access to enhanced offers at high street retailers (including John Lewis, Tesco, Apple and Asos), discounted rates for cinema and theatre tickets, accommodation and travel bookings
- Stunning office locations across 5 key hubs
- Charity Fundraising - Proud to be a Patron of The Prince's Trust
- Dedicated talent development team to help your Advanced career progress
- Top Achievers Club – our internal award scheme recognising excellence in our Advanced colleagues
- Pension Scheme (up to 5% matched contribution)
- Life insurance - 4 times salary
- Income protection insurance
- Childcare voucher (salary sacrifice)
- Cycle to work scheme (salary sacrifice)
- Employee assistance programme
Why should you apply? Advanced are different – we hire for potential and develop at pace so if you can reimagine your future in a vibrant, growing company we would like to hear from you. We are an equal opportunity employer, committed to removing bias from the hiring process.
If your application is successful, you will initially be required to take an online assessment, undertake a telephone interview with the HR team and attend a final interview. Do not hesitate, apply now and a member of our in-house talent acquisition team will be in touch!