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Engineering Technical Support – Tier 2

Experienced

Omnitracs | Gns Tier-2 Technical/field Sup. | Dallas, TX

JOB SUMMARY:

The Engineering Technical Support position provides Tier-2 level technical support to Omnitracs’ customers.  This position supports Omnitracs’ systems and resolves software, hardware, application and data issues for the company’s customers.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

  • Provide management with comprehensive status reports and critical solution updates
  • Work cross-functionally with developers and engineers on multiple customer projects simultaneously
  • Test and install software in a lab environment
  • Provide remote support to systems to resolve complicated application and sensitive data issues
  • Must be able to provide after-hours support

QUALIFICATIONS:

  • EDUCATION:  Bachelor’s degree in Computer Science or related technical field
  • EXPERIENCE:  3-5 years’ experience of high level technical and system level support work; networking, operating systems and software issues; or 3-5 years’ experience of technical customer service

KNOWLEDGE/SKILLS/ABILITIES:

  • Excellent knowledge of all Operating systems
  • Knowledge of troubleshooting tools and technologies
  • Excellent analytical and technical skills
  • Strong written and verbal communication skills
  • Excellent time management skills
  • Ability to multi-task and react to shifting priorities and balance department responsibilities
  • Ability to prioritize projects and escalate issues to the appropriate parties as necessary
  • Ability to multi-task on several projects and collaborate with groups and customers of various technical skill levels
  • Ability to explain highly technical information to audiences of varying technical skills
  • Ability to work independently, with minimal supervision on routine tasks
  • Ability to develop solutions to a variety of problems of moderate scope and complexity
  • Encourage adherence to process and provide change initiatives when necessary

Disclaimer:  This Job Description indicates the general nature and level of work expected of the incumbent(s).  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent(s) may be asked to perform other duties in addition to those described above.

Omnitracs LLC, is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.