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Technical Trainer

Experienced

EagleView | Operations | Rochester, NY

The Technical Trainer is responsible for providing training on our applications for our clients through various mediums, including virtually and in-person. While much of your time will be spent delivering training sessions and preparing for each training, you will also be responsible for learning new technologies, coordinating details with clients, and participating in content review. Our ideal candidate will have strong presentation skills, a background in training and adult learning methodologies, a technical aptitude and strong organizational skills. This is a great position for you if you consider yourself a lifelong learner, love to teach, and thrive in a team environment.  

Primary Responsibilities

  •  Deliver virtual instructor led training (planned, custom tailored, and ad-hoc)
    Deliver on-location instructor led training (planned, custom tailored, and ad-hoc)
    Provide clients with consultative assistance and suggest best practices for account management 
    Provide customer technical and consultative support for installation, implementation, deployment integration and troubleshooting
    Work closely with the Associate Technical Trainer to schedule and coordinate trainings
    Review new releases of applications, testing for functionality and user experience
    Assist in creating/updating customer and internal documentation
    Translate and communicate customer technical and workflow requirements to Product and Engineering
    Channel customer feedback on existing products for future product development 
 
Skills & Requirements

  • Bachelor’s Degree preferred
  •  Strong presentation skills, ability to translate complex concepts for learners at all levels
  • Able to competently address competing tasks and changing expectations
  • Strong technical aptitude
  • Exceptional customer relationship skills
  • Ability to travel up to 50%
  • Valid Driver’s license, a clean driving record and ability to rent vehicles in your name