Our Firm

Careers

VIEW ALL APPLY NOW

Customer Success Operations Specialist

Experienced

KIBO | Customer Service | Dallas, TX

At Kibo, we provide cloud commerce solutions inspired by our clients' needs and designed to empower their teams. Together, we can help them see further, think bigger, and climb higher.

Our software and services include eCommerce, Order Management, Personalization, and Mobile Point-of-Commerce. We serve retailers, manufacturers, and brands, and our solutions are designed to power the shopping experience – from first click to doorstep – and to scale with them as their business grows.

The Customer Success Operations Specialist will work on an exciting initiative directly with the Customer Success Director to create a best-in-class experience for our customers.   

Key Responsibilities will include:

Customer Engagement Metrics

  • Develop and manage customer data and KPI dashboards and reports 
  • Own data collection, insights, readouts for recurring business and operational meetings

Customer Insights

  • Develop playbooks on customer data and health, enabling team to proper proactive action
  • Iterate and maintain “at-risk” reporting process, ensuring business access and attention

Customer Strategy

  • Assist with developing coverage model, including customer segmenting, headcount forecasting
  • Assist with compensation model design and reporting, ensuring targets remain in budget
  • Work cross functionally to develop a best practices data set of customer usage patterns and adoption, train CS team on info and relevant playbooks
  • Build and maintain customer facing collateral in a knowledge library, enabling the CS team in customer communication
Skills & Requirements

    Requirements

    • Bachelor degree in related field or equivalent relevant experience
    • 2+ years in customer success or data analysis experience 
    • Ability to easily derive insights from data 
    • Experience with tools like Salesforce, Gainsight, Excel, etc.
    • Proven ability to manage multiple projects effectively, on time, with meaningful results
    • Excellent verbal, written, and presentation abilities, effective navigating organizations

     

    This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.

    Kibo Software Inc., is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipalities.

     

    This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.

    Kibo Software Inc., is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipalities.