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Jr. Program Manager

Experienced

AGDATA | Support | Charlotte, NC

AGDATA is seeking a highly motivated individual to join our Fulfillment team as a Junior Program Manager.

Role Impact

The Jr. Program Manager will play a critical role as a liaison for AGDATA’s global customer base.  As a member of AGDATA’s Distributor Fulfillment organization, the Jr. Program Manager will provide client support and data analysis reports to field personnel. A successful candidate with be able to convey complicated issues into concise, easy-to-understand terminology. This position involves extensive Excel work, creating job specifications for coding efforts, quality assuring programs, and executing monthly payment processing. You will also:

  • Communicate with our Clients and Customers via telephone, email, and in person, to maintain effective customer relations
  • Maintain ownership of issues from start to resolution
  • Manage distributor fulfillment web reports & payment details by interacting with SQL developer, Web developer, and DBA as needed.
  • Manage processes for all distributor programs
Skills & Requirements

  • Bachelor’s degree or equivalent experience
  • Advanced experience with Excel and able to manipulate data
  • 2+ years of experience providing customer support
  • Concise written and verbal communication skills, especially via phone and email
  • Strong focus on customer satisfaction and overall customer experience
  • Ability to think creatively and analytically in order to solve customer issues
  • Experience using logic to solve problems
  • SQL experience a plus

Who we are:

AGDATA is the premier provider of data collection and management, marketing program management, and analytical solutions for clients in the Crop and Animal Health industries. For more than 30 years, the talent at AGDATA has enhanced the technology and services that input manufacturers in the Agriculture world rely upon. Our clients trust us because of our data integrity, marketing program reliability, and our ability to optimize the analytics that inform their sales and marketing decisions. Backed by an entrepreneurial, creative and energetic work force, AGDATA is pushing the boundaries of technology to enhance our relationship with the leaders in Crop and Animal Heath.

What we offer:

  • Casual dress
  • In-house training seminars and resources
  • Continuing education opportunities
  • Employee referral reward program
  • Annual Company Picnic and Holiday Party
  • Company provided Coke, coffee and tea products
  • Partner discounts (Verizon/ATT)
  • Paid community volunteer opportunities
  • Medical, dental and vision plans
  • Pet insurance
  • Flexible spending account
  • Competitive compensation
  • Life and AD&D insurance
  • Short-term and long-term disability
  • Traditional 401(k)
  • 401(k) company match
  • Paid time off
  • Flexible scheduling
  • Family medical leave
  • Employee assistance program