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Renewals Associate

Entry Level

PowerSchool | G&A | Austin, TX

As a Renewals Associate within PowerSchool, the successful candidate will be a dynamic and organized self-starter who can work independently while also being part of a team. PowerSchool is looking for an individual to coordinate all assigned contract renewals, which include working directly with customers and internal team players to ensure timely and accurate execution.

Duties and responsibilities:

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Consistently achieve high customer retention and renewal rates maximizing contract value while protecting and enhancing the customer relationship
  • Analyze data on customer usage to form accurate weekly forecasts
  • Drive process optimization and efficiencies through automation
  • Accelerate the contract renewal process and ensure customer satisfaction
  • Lead discussions around forecasting and customer health with internal stakeholders
  • Accurately maintain a forecast of renewals and a dashboard of customer status
  • Create, update and innovate new functional processes, scripts and supporting materials
  • Other duties as assigned
Skills & Requirements

Qualifications include:

  • Working knowledge of Microsoft Office; Outlook, Excel, and PowerPoint
  • Experience with SalesForce reporting
  • Basic sales skills including negotiating and persuasion
  • Familiar with contracts, terms of service and legal issues
  • Strong negotiation and interpersonal skills
  • Must thrive in a fast-paced, ever-changing atmosphere
  • Effective presentation, organizational, planning skills, and interpersonal skills
  • Articulate communication skills with the ability to drive a phone conversation
  • Ability to effectively prioritize and escalate customer issues as required
  • Ability to work independently without constant supervision while being a member of the team
  • Ability to prioritize and manage multiple responsibilities simultaneously
  • Experience with direct customer contact
  • Other characteristics such as personal characteristics
  • Possesses the intellectual curiosity to be a problem solver
  • Professional Certification Desired

This is an entry level position that pays $35,000 to $40,000.