Our Firm

Careers

VIEW ALL APPLY NOW

Customer Support Analyst

Experienced

STATS | Client Management | Sydney, New South Wales

What You'll Do:

  • Provide technical support & oversight for urgent issues
  • Manage non-urgent issues, coordinating closely with engineering, account management, technical account management
  • Advocate for customer by pushing for swift resolutions
  • Partner with Account Team to respond to prospect inquiries
  • Execute new customer installations
  • Use your deep STATS product & process knowledge to build exhibits for new customer contracts
  • Become product experts; develop and execute support training programs for support team on boarding
  • Partner with product team and account managers to develop and deliver data feed enhancement announcements to customers
  • Participate in rotating on-call responsibilities to ensure customer complaints are resolved quickly 24/7/365
Skills & Requirements

What You'll Need:

  • Must be fluent in English, both verbally and in the written word
  • Strong preference for fluency in Japanese, both verbally and in the written word
  • Bachelor's degree (or equivalent) required
  • 1+ year of experience in a technical client services role/environment
  • Strong project and relationship management skills
  • Excellent oral and written communication skills
  • Ability to organize resources, establish priorities, and manage cross-functional dependencies
  • Familiarity resolving complex customer issues

STATS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.