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Telecom Engineer


Vertafore | Information Technology | Denver, CO

Make an impact and love what you do! Vertafore leads the insurance software industry with secure, cloud-based products that provide superior reporting and analytics, delivering actionable insight— right when customers need it most. We respect and value our team, and we look to bring the best talent together to make our future even stronger. We're currently searching for a talented Telephony Administrator to join our team in the heart of downtown Denver, CO.

Our Telecom Administrators are responsible for performing day to day support functions including Telephony Administration technical support for internal users via phone, email, IM, web collaboration and walk-ups.

Telephony Administrator Responsibilities include:

  • Triaging and fielding Telephony ServiceNow tickets
  • Assisting with on-boarding and Off-boarding of employees at various sites and locations
  • Deploying and Installing Avaya desktop phones/Softphone and headsets where applicable
  • Performing Moves, Adds, Changes and Deletes via our ticketing system
  • Password resets for voicemail and other voice and data systems
  • Creating and opening tickets with various vendors and telco providers as required and help follow and communicate those issues through their completion
  • Participating in Telephony asset management inventory and record keeping
  • Updating technical documentation where needed
  • Performing basic trouble-shooting prior to any escalations, and participate in incident management
  • End to End Carrier Management
  • Ability to support and design a future Cloud based solution
Skills & Requirements

Telephony Administrator Skills and Requirements include:

  • Excellent problem-solving skills, people skills, and both verbal and written communication skills
  • Solid understanding of Avaya phone systems to include H323, SIP endpoints, and various trunking methods
  • Demonstrated understanding of network concepts and protocols (TCP, IP, SIP, OSPF, BGP, etc.)
  • Solid end-to-end trouble-shooting skills (spanning a large domestic network)
  • Experience with Microsoft Active Directory; ability to update user properties
  • Experience with Cisco networking is a plus (CCNA, CCNP, etc.… a plus)
  • Experience with technical writing skills for creating and updating processes and procedures
  • A minimum of 4 years in an end-user support role, both on premise and remote
  • Bachelor's Degree in Computer Science or related field (Preferred), or practical experience in the field 
  • Solid understanding of ITIL best practices
Off hours support and change management as needed