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Mid-Market SaaS Operations Engineer

Experienced

Trintech | Cloud | Addison, TX

Essential Duties & Responsibilities

The Site Reliability Engineer is a seasoned technical resource with experience in
application deployment and 2nd/3rd line support and infrastructure monitoring.
The role will be part of 24x7 emergency response team to support SaaS
applications to global Fortune 500 clients at cloud scale.

A successful candidate will be able to effectively troubleshoot and resolve application
and infrastructure issues for multiple applications in a production environment. This
requires interfacing with both internal and external customers.

The Site Reliability Engineering role is a client-facing role that requires a customer
service focus. Prior experience in organizations leveraging both agile software
development and ITIL service management methodologies is desired. Additional job
responsibilities are as follows:

• Contribute to automation and deployment toolsets in accordance with scripting standards.

• Support 24x7 production environments with cloud-scale Hosted and SaaS
applications.

• Daily collaboration with European counterparts.
• Provide documentation that is clear, accurate, and complete to assist team
members.
• Demonstrate passion and acumen for learning and technology.


The right candidate for this position self-motivated and driven to succeed
collaboratively, caring more about solution than credit.

 

 

Skills & Requirements

  • Bachelor’s degree or equivalent combination of education and work experience in
    information technology.
  • Skilled in scripting (Powershell)
  • Strong knowledge on Windows server and Active Directory.
  • 2+ years of exposure to Microsoft Azure PaaS technologies.
  • Programming skills (.NET) is a plus.
  • Strong knowledge of the Windows OS