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Associate Product Consultant, Social Tables 2

Entry Level

Cvent | Client Services | Gurgaon, Haryana

What You Will Be Doing

  • Serve as the primary point of contact for clients regarding project and strategic-level questions
  • Project management, project scheduling, and scope definition
  • Maintaining business relationship and ongoing communications during and post implementation project
  • Post launch adoption activities including both private and public instructor-led web-based trainings, and general best practice consultations
  • When needed, business travel to consult, advise, and support specific and unique client events
  • Provide ongoing telephone and email support to CrowdCompass clients to resolve account and technical issues and maintain excellent relations between CrowdCompass and its clients, as a backup resource if volume exceeds capacity of primary customer support resources
  • Assist Operations departmental managers in identifying areas of improvement in both infrastructure and processes
  • Assist Development Team on establishing product development priorities (as the voice of the client), QA testing of new features and system enhancements, and providing use case scenarios
  • Provide troubleshooting assistance to clients on system and equipment issues, if needed
  • Responsible for helping drive the desired positive and proactive communication and corporate culture between CrowdCompass staff, clients, and customers 

What You Need for this Position 

  • 1-5 years experience in a related field
  • Bachelor's degree with strong academic credentials preferred
  • Strong business acumen, ethics, and high integrity
  • Comfortable using general office software applications, sales automation products such as Salesforce.com and web collaboration tools like WebEx or Zoom
  • Excel at developing relationships over the phone
  • Ability to handle high inbound and outbound call volumes with corresponding high task times
  • Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment
  • Excellent communication skills (Verbal and written) 
  • Prior event industry exposure is a plus