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Team lead Professional Services, Europe

Manager

Trintech | Professional Services | Oslo, Oslo

At Trintech, we’re a passionate global team of finance professionals, domain experts, software and product specialists, international sales and marketing professionals, global service and customer support teams, finance consultants and experienced managers who keep global companies running 24/7 in 41 countries. And we are rapidly expanding our team to keep pace with global demand for our Record-to-Report solutions.

Role:

Team Lead position responsible for Adra customer projects; key objectives are to manage team employee activities and projects in line with expected delivery specifications. Works with Customer Success and Support departments to proactively address needs. Leads a services team on implementations as necessary and is the initial escalation point for services projects for internal and external clients.

Anticipated split of time to be as follows:

60% - Billable client services

15% - Customer Success activities including scoping new project requirements

15% - Team management and resourcing planning

10% - Financial forecasting

Responsibilities:

  • Oversee delivery of services for client services as part of the Services Leadership team
  • Project planning and coordination of complex customer implementations
  • Providing pre-implementation assistance to employees in planning hardware, software, and environmental requirements
  • Oversee training and mentoring employees in implementation methodology
  • Provide leadership to continually evaluate and improve PS & Sales processes and methodologies
  • Coordinate and guide resources throughout projects
  • Profitability on all projects
  • Responsible for developing the team for growth

Related Responsibilities and Duties:

  • Business & technical analysis of customer needs in order to win/increase Services business
  • Reviewing Statements of Work and Contracts with Sales
  • Identification and documentation of new business opportunities and product/service requirements
  • Achieving high customer satisfaction before, during and after the sales efforts
  • Provide analysis of market size, personnel and resource needs

 

Skills & Requirements

Qualifications:

  • CPA preferred but not required
  • Knowledge of project management tools & techniques, PMP Certification a plus
  • (BS/BA degree and 4 years experience as a technical and/or sales consultant)
  • Experience in prior leadership roles preferred
  • Ability to prepare & present clear business & technical analysis
  • Ability to effectively communicate in verbal & written formats
  • Experience in software and financial companies is preferred