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Product Support Specialist

Entry Level

CentralSquare Technologies | Customer Support | Lake Mary, FL

Qualified candidate will provide functional support to customers, answering questions on function, setup, usage, system (database) configuration, and troubleshooting of CentralSquare NaviLine Click2Gov products.  In addition, they will need to collaborate with other staff to assist with resolution of customer issues.  Must be able to analyze, debug, and resolve general application and/or system related problems via remote support.  Must have good customer service skills, ability to work with CRM case tracking system, ability to participate in after-hours call rotation and have an independent work ethic.  Team Player with the ability to be a strong contributor with immediate team as well as with other departments.  Experience in any of the land-based or citizen facing CentralSquare modules is a plus.

Skills & Requirements

  • Experience working in or with City/County governments (preferred)
  • Associates degree or equivalent combination of education andexperience
  • Proven problem solving and analytical skills
  • Ability to accurately record customer issues in SalesForce CRM case management system
  • Excellent verbal and written communication skills and team player experience
  • Ability to analyze, debug, and resolve general application and/or system related problems via remote support
  • Excellent customer service skills and ability to work independently
  • Microsoft Product experience (Word, Excel, PowerPoint, Skype for Business) is a plus
  • Strong Organizational skills with attention to detail
  • Demonstrated ability to prioritize work load and multitasking skills
  • Self-motivated
  • Team player with the ability to be a strong contributor with immediate team as well as with other departments
  • Familiar with Windows Server 2008 and 2012
  • Knowledge of website security helpful, including SSL certificate usage
  • Familiar with CSS a plus
  • HTML/HTML5 knowledge helpful