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Product Consultant (German speaking)

Experienced

Cvent | Client Services | London, England

Start Date : 14th June 2019

Please note: this role requires you to travel to our Headquarters for training in the US on Sunday 16th June to attend training that begins on Monday 17thJune for 4 weeks. Please ensure you are able to commit to this when applying.

We have multiple Product Consultant positions in our Client Services department providing German/English support to our event solution customers.

Our team of over 350 Product Consultants, Project Coordinators, and Client Success Consultants is a close-knit group of self-motivated professionals. We hire bright people who are willing to learn and are extremely motivated to succeed. We staff our team with people from a variety of educational backgrounds including computer information systems and various liberal arts concentrations.

What You Will Be Doing

  • Provide product support to customers over the phone and through web to case
  • Document customer interaction in Salesforce.com
  • Offer best practice tips to customers to boost to maximize their use of Cvent
  • Collect product feedback from customers
  • Create and update content for the customer & internal knowledgebase
  • Respond to customer submissions in the Cvent Support Community
  • Conduct web based training for new and existing customers
  • Communicate with the client and review the initial implementation with them and make required changes

What You Need for this Position

  • Fluent in both German and English
  • Excellent communication skills (verbal and written)
  • University graduate or equivalent level of skills and knowledge
  • Strong business acumen, ethics and high integrity
  • Must be articulate, adaptable, organized, detail-oriented and the ability to multi-task
  • Quick learner with a positive attitude and ability to work well within a team