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Demo Engineer

Experienced

CentralSquare Technologies | Sales & Marketing | REMOTE - US OPEN, FL

Summary: 

The Demo Engineer works on high value Public Administration Software sales. Individual will work in a team environment with Product Consultants, Account Managers and Account Executives to understand the clients’ requirements, improve demo environments, and deploy technical solutions. 

 

This position requires minimal travel, up to 20% travel (annually). This includes national user groups, trade shows, and field demos requiring technical demonstration assistance.

Responsibilities:

  • Conduct maintenance on hardware/virtual demonstration environments
  • Oversee testing of new software releases on demonstration environments
  • Participate in strategy for demonstration hardware, virtual, and software environments
  • Working knowledge of CentralSquare Public Administration software products, both functional and technical is a plus
  • Provide best practice functional solutions to support the sales process on all PA opportunities.
  • Provide technical and software support for all PA demonstrations, including immediate response on “demo down” situations
  • Be a relevant expert with knowledge of solutions, industry, market directions
  • Work with the development teams to understand new customer requirements during the sales process
  • Provide internal functional software training to sales teammates.
  • Maintain the security roles for all authorized users. Create new roles as necessary for product demonstrations.
  • Maintain the demo database for production and test demo environments.
  • Monitor all support cases initiated by the product consulting team.  Collaborate with CentralSquare resources to resolve demo support cases in a timely manner.  This will include documenting problems, updating progress and documenting solutions.
  • Proven ability to listen, extrapolate information and demonstrate a solution
  • Ability to effectively learn new products and services and demonstrate these articulately
  • Superior Interpersonal skills required
  • Must be comfortable with in-person and web presentations

Skills & Requirements

Technical Skills                                                               

At least 3-5 years of experience and demonstrated expertise in:

  • Hardware solutions for Public Administration, including PCs, Tablets, Servers, peripheral devices, etc.
  • Data storage solutions
  • Microsoft Windows environments
  • Windows domain structure and administration
  • Microsoft SQL Server, including both administration and SQL statements
  • VMWare, Citrix, and other deployment technologies are a plus
  • Knowledge of Disaster Recovery processes and Best Practices
  • In-depth knowledge of TCP/IP and networking, including the ability to troubleshoot TCP/IP problems
  • Knowledge of Microsoft Office, Word and Excel

*Required to be located within the Western U.S.*