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Operation Support Engineer

Entry Level

Tomia | Information Technology | Ra'anana, Central District

About TOMIA

TOMIA was formed from the merger of Starhome Mach and Telarix, industry veterans in Roaming and Interconnect. TOMIA offers transformative connectivity solutions to service providers worldwide. Its innovative offering enables customers to manage a unified optimization process of both roaming and interconnect while driving the future of connectivity through new technologies and services such as VoLTE, NFV, and 5G. With over 500 employees worldwide, regional headquarters in the US, Israel, Luxembourg, India, and a presence in over 30 countries, Tomia serves over 400 operators including 30 tier-1 and six of the industry’s largest groups. To learn more visit www.tomiaglobal.com. 

Operation Support Engineer

We are seeking an Operation Support Engineer within our Roaming team to join our Ra’anana office.  The Operation Support Engineer will be key stakeholder in our support Org and will lead our Monitoring systems deployment, enhancement and maintenance  .  To be successful in this role, you should be a very technical hands-on engineer in a fast-paced environment, comfortable working with customers remotely as well as working closely with support and Ops team leaders  and R&D developers on daily basis.

Roles & Responsibilities:

  • Develop, support and maintain  our tier 1 and tier 2 monitoring and troubleshooting tools
  • Working closely with engineering and dev on improving and adding KPIs to the systems
  • Working closely with engineering and dev on utilizing the alarms and errors
  • Working closely with support team leaders to implement their operational needs  
  • Provide as needed on call customer support for a 24x7 center
  • Reporting to Director ,Global customer Support

Requirements:

  • Minimum 2-3 years of experience in an engineering position (IT, support)
  • Good knowledge of OS – Linux, Windows
  • Production monitoring tools (PRTG, Zabbix, HP openview , Icinga)
  • Scripting capabilities , Shell, Python
  • Professional fluency in English, both written and verbal
  • Ability to interface cross-functionally within the organization
  • Willingness to travel internationally, 0-15%

Must Qualifications:

  • Knowledge of Linux shell scripting
  • Knowledge of Database – ORACLE
  • Good SQL capabilities
  • Experience of working with remote teams, india preferred

 Preferred Qualifications:

  • Knowledge of GSM [MAP Signaling],SS7
  • Client-facing experience

 

*All resumes must be submitted in English.