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IT Support Specialist | Amsterdam

Experienced

Jamf | 600 - Information Technology | Amsterdam, North Holland

Who we are:

At Jamf, our mission is to help organizations succeed with Apple. We do this by focusing on removing the barriers of technology to allow people to do their best work, always. We empower our 20,000 global customers to put people first by bringing the legendary Apple experience to over 12 million devices. To learn more please visit us at: https://www.jamf.com and https://www.jamf.com/about/careers

What you’ll do at Jamf:

The IT Support Specialist will work cross-functionally between departments supporting all end-users throughout the company.  This role serves both day to day tactical support of team members and assisting Corporate IT leadership on meeting system level agreements for employee technology and implementation of strategic initiatives. 

  • Work with IT management and Company leadership to meet Corporate IT strategic goals and align technology with Jamf's goals
  • Enable employees by providing remote and hands-on assistance in resolving technology support issues 
  • Assist in monitoring Corporate technology and maintaining service level agreements to meet established standards
  • Act as a local point-of-contact to Jamf offices for maintenance of work stations, collaboration equipment, and similar systems
  • Assess available hardware/software in anticipation of current and future needs throughout all local departments and facilities
  • Act as a central point of contact for procuring Jamf assets and ensures efficient provisioning and delivery
  • Troubleshoot, research, and resolve technical problems and incidents in a timely and professional manner in order to meet specified SLAs
  • Performs all job responsibilities in alignment with the core values, mission, and purpose of the organization
  • Adheres to the highest moral, ethical, and legal standards to deliver an environment that promotes respect, innovation, and creativity
  • Supports and promotes a positive, inclusive workplace in which the talents and strengths of our increasingly diverse workforce are welcomes, further developed, and manifested in our work
Skills & Requirements

  • 2+ years experience supporting end user devices including laptops, desktops, mobile phones, and tablets - macOS and iOS experience preferred
  • 2+ years experience working in an IT support or related role
  • Ability to manage multiple small projects simultaneously while adapting priorities quickly and effectively
  • A high level of independence as demonstrated through clear problem-solving and communication skills and the delivery of high-quality work
  • Practical experience managing and supporting globally-utilized services on-site and remotely
  • Experience with ticketing systems and video conferencing systems preferred
  • Experience working in a compliance-driven environment

What you can expect from us:

  • 25 vacation days + 2 volunteer days a year to dedicate to any non-profit organisation of your choice
  • 75% reimbursement on healthcare + dental coverage
  • Participation in Jamf's Pension Plan
  • Monthly transportation and phone reimbursement
  • A brand new MacBook Pro and iPhone for you to do your best work
  • An office committee dedicated to organising social events
  • A monthly cake day, fresh fruits/snacks and a fridge stocked with beer and sodas

Why Jamf?

Jamf is a culmination of passion, commitment and really smart people who shape our unique culture. We don’t say we’re the best but we do strive to be the best – for our customers, employees and community. At Jamf, we believe passion, commitment and dedication drives our success! You will also be able work in one of the most collaborative, dynamic, inclusive and diverse companies in town with 25+ nationalities.

 

What's it like to be part of our team:

 

Understand first hand from some of our employees

Hear about our Volunteer Time Off (VTO) programme 

 

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