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Customer Success Representative

Experienced

Naviga | Sales | Roseland, NJ

Naviga is the leading provider of software and services powering the global media industry. Our content management, advertising management, subscription management, OTT and mobile solutions help companies drive profitability and accelerate digital business models. With headquarters in Bloomington, MN and regional offices throughout the world, Naviga is a trusted partner serving over 10,000 news media, broadcast, magazine, financial services and corporate clients. Naviga is growing and expanding due to M&A activity. 

THE OPPORTUNITY

As a Customer Success Representative for Naviga’s Content-as-a-Service offerings, you will play an integral role in impacting the overall experience of our existing customer base in.  In this role, you will play a critical role maintaining customer satisfaction and identifying cross-sell and upsell opportunities across the Naviga product suite focused within our Content-as-a-Service offerings for financial and corporate accounts.  You will confidently partner with current customers in dynamic, fast-paced environments and work closely with our Customer Success team to understand customer needs and pain points. As a strategic consultant to our top customers, you will build long-lasting, meaningful relationships and help them utilize Naviga as they continue to grow and scale. A primary function will be to renew existing contracts that are coming up for expiration.   This is an opportunity where you will get a lot of "at-bats" and will have the chance to hone your sales and relationship building expertise. There’s no script, no one-size-fits-all solution. We’re consultative sales experts, and we train, develop and invest in our smart, goal-oriented team to grow their skills and careers. 

 

THE SKILL SET

  • Bachelor's degree or equivalent experience preferred
  • Enterprise software experience – Selling Content as a Service a plus
  • Proficient communicator (verbal, written and presentation skills)
  • Must be able to manage multiple objectives at one time
  • Experience working with executive level personnel is helpful
  • Ability to build relationships and collaborate closely with teammates
  • Accurately forecast and manage pipeline on a monthly and quarterly basis utilizing Salesforce

 

WITHIN ONE MONTH, YOU’LL:

  • Get your bearings and begin to build a strong foundation, upon which to grow
  • Gain a strong understanding of Naviga’s Suite of Products and how Customer Success aligns within the company
  • Work closely with your colleagues shadowing customer conversations and activities
  • Work with Customer Success management  to engage with the portfolio of accounts

WITHIN THREE MONTHS, YOU’LL:

  • Have a strong understanding of how our Content-as-a-Service offerings are utilized within our customer base
  • Have introduced yourself to your entire portfolio of accounts
  • Touch base regularly through emails and meetings with your portfolio of accounts
  • Continue to learn and understand the product and internal processes
  • Collaborate with Marketing on up-sell campaigns to drive additional revenue.

WITHIN SIX MONTHS, YOU’LL:

  • Assist with negotiating renewals and upsell opportunities within the portfolio of accounts

WITHIN TWELVE MONTHS, YOU’LL:

  • At 12-months, you will be seen as a well-versed, trusted business-advisor and expert, making a significant positive impact within your customer base

 Disclaimer: This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, might be required

 

 

 

 

 

Skills & Requirements