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Desktop Support Tech

Entry Level

TIBCO | 84100 Americas and Asia IT | Manchester, NH

You will be a part of the internal global Helpdesk that  provides support to staff in all office locations on company supported applications, software and hardware. Primary responsibilities include: managing support calls/tickets, troubleshooting applications and systems. Candidate must have excellent troubleshooting and resolution skills, ability to distinguish between different problem types. Be a provider of excellent customer services.
Skills & Requirements

Things you might do, include …

  • Provide phone/email/helpdesk-ticketing technical support to end users on hardware, software and network related problems such as setup, troubleshooting and repair of user systems
  • Conduct remote troubleshooting of computer problems
  • Identify research, resolve, and document technical problems
  • Strong problem-solving skills and methodical troubleshooting are required
  • Must have the ability to learn new skills and keep current with rapidly changing information technology.
  • Must have the ability to work independently.
  • Must have excellent oral and written communications skills and be able to work effectively with all employees
  • Document resolutions for future reference.
  • Assist in on/off-boarding procedures