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Associate Application Specialist

Entry Level

PowerSchool | Services | Roanoke, VA

The Associate Application Specialist ensures an efficient software operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving escalated end user help requests. You will be responsible for working with the business to design, develop, implement, integrate, and support PowerSchool’s applications. This person is also responsible for defining, documenting and implementing best practices and standards.

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Assist with the maintenance of all business applications including regular updates, major version releases, new installations, and bug fixes where needed
  • Troubleshoot, resolve escalated application incidents and problems; this includes acting as a point of escalation for support problems and incidents that are not able to be resolved by the Help Desk
  • Work directly with IT and Development on new implementations and various project work
  • Assist and work with users with finding ways to utilize software and technology more effectively and securely
  • Evaluate/test new software and business solutions
  • Act as escalation point and mentor for junior level staff, providing direction and guidance when necessary
  • Evaluate/test new software and business solutions
  • Ensures data security and integrity for all PowerSchool applications
  • Continually audit and monitor systems for deficiencies and perform necessary maintenance as required
  • Exercise independent judgment to analyze and diagnose application related problems and issues
  • Assist in application training of existing users and new employees
  • Explore new solutions, including testing, design, modifications and deployment required to meet both the company’s and client’s business requirements
  • All other duties as assigned
Skills & Requirements

Qualifications include:

  • Bachelor's degree in Information Technology or related field or equivalent combination of education and/or work-related experience
  • 0-2 years of relevant job experience, ideally with prior experience working within the education software industry, preferred
  • Basic knowledge of standard IT practices and workflows
  • Some experience with building dashboards or a deep understanding of Business Intelligence
  • Some knowledge of application troubleshooting with industry specific applications
  • Must be able to learn and understand business processes as they relate to application usage, internal controls, security and technology
  • Strong customer service skills
  • Basic project management, verbal and written communication skills and customer service skills
  • Assist with large scale projects with detailed designs and document business processes and procedures to coincide with project and firm expectations
  • Work under supervision and take ownership of problems and/or issues and ensures timely resolution
  • Basic analytical, troubleshooting and organization skills
  • Able to work both independently and as a member within a team environment