Our Firm

Careers

VIEW ALL APPLY NOW

Manager, Enterprise Customer Success

Manager

Jamf | 200 - Customer Success | Eau Claire, WI

The Manager of Enterprise Customer Success is responsible for the hiring, training, development, and ongoing management of the Enterprise Customer Success team. This includes onboarding, operational training, resource management, and the growth and development of staff. The Manager of Enterprise Customer Success is responsible for a team charged with the ownership and success of Enterprise accounts at Jamf. This role aims to maximize the success of Jamf’s Enterprise customers as measured by customer retention and customer growth.

 

 

Responsibilities:

  • Work with Human Resources team to interview and hire employees into department
  • Assist in training staff and ensure processes are implemented effectively and efficiently
  • Provide resources to teams to achieve goals of customer retention
  • Act as an escalation point for account escalation and remediation 
  • Create and improve processes for proactively engaging with customers to maximize the timing and effectiveness of customer interactions
  • Collaborate with other departments to drive customer success as a discipline at Jamf
  • Serve as a consistent customer advocate to the organization to drive customer focus at Jamf
  • Provide regular reports related to the achievement of team and individual goals to Enterprise Accounts leadership
  • Develop growth plans for employees and nurture leadership within the department
  • Engage in performance management to hold staff accountable for metrics, goals and deliverables
  • Work to build and improve team cohesion and a healthy work environment for all employees as measured by employee retention
  • Maintain a high-level understanding of Jamf’s product portfolio and associated third-party solutions
Skills & Requirements

  • 4 year / Bachelor's Degree or equivalent experience (Preferred, a combination of education and relevant experience may be considered)
  • 2+ Experience working in a customer service or sales role (Required)
  • Experience as a proven leader in the context of a team environment (Required)
  • Strong familiarity with the Apple ecosystem (Required)
  • Experience helping customers with complex needs to be successful (Required)
  • Experience working in a Technical Support or Customer Success role (Preferred)
  • Experience managing a team (Preferred)
  • Strong familiarity with Jamf products and relevant integrated technologies (Preferred)
  • Experience with tracking and reporting on key performance metrics

Location: Eau Claire, WI or Minneapolis, MN

Travel: 5-10%

Job Type: Full Time 

Supervisor: Director, Enterprise Accounts