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Lumina Implementation Consultant

Executive

Mediaocean | Customer Service | New York, NY

This role reports to the Director, Client Services. The Lumina Professional Services Consultant manages Lumina deployment projects with our clients and partners, including implementations, data migrations, and other billable services. Through needs assessment and detailed project planning, the Lumina Implementation Consultant will develop strong business partnerships with clients by functioning as a system expert, successfully onboarding clients and completing projects on-time.

 

Responsibilities will include:

  • Create, execute, and maintain a coordinated project plan to manage successful client implementations, data migrations, and other billable projects.
  • Perform thorough needs assessments and requirements gathering activities with clients
  • Provide guidance to clients on Lumina setup best practices from both a technical and procedural perspective (data modeling, resource allocation, ways of working).
  • Create internal documentation and tickets to facilitate the build of a Lumina site
  • Manage implementation of Lumina Bulk Data API and any other API offerings
  • Discuss and align on timings with clients and internal leadership; flag any risks to project timing to all key stakeholders
  • Provide regular internal and external status updates highlighting accomplishments and risks
  • Work closely with the Account Management and Support teams to ensure a smooth transition from Implementation to feature adoption and utilization
  • Provide client feedback to Mediaocean Product team to ensure Lumina is growing with our clients and meeting their needs
  • Provide internal feedback on procedural optimizations or changes when necessary
  • Share knowledge and experiences with other team members to aid in team growth and development
  • Track all project work within Cloud Coach to automate project plans, status reports, and change control procedures
Skills & Requirements

  • 3+ years of experience in client services, training, or consulting
  • A degree in Advertising, Accounting, Business or a related field
  • Exceptional project planning skills and ability to multi-task
  • Proven track record in providing in-house and remote training
  • Proven ability to meet and exceed service standards and KPIs
  • Demonstrated ability to successfully and independently manage multiple projects and resolve issues
  • Ability to tackle issues with a sense of urgency while maintaining professionalism and accuracy
  • Strong understanding of accounting principles
  • Strong customer service focus
  • Strong research and analytical skills
  • Excellent written and verbal communication skills; excellent presentation skills
  • Outstanding client relationship skills
  • Proficiency with Excel and PowerPoint
  • Experience working with Product and QA to troubleshoot, test and improve products
  • Prior experience with agency systems or related software/applications preferred