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Client Advocate

Entry Level

Greenway Health | Support | Tampa, FL

The Customer Advocate is a valuable member of our Customer Experience, addressing customer issues and working to improve customer retention rates for small and medium clients.

Essential Duties & Responsibilities

  • Maintain/improve reference-ability, and building upon the current relationships within Greenway’s current client base for small clients.
  • Represent Greenway to our internal clients assisting navigating Greenway to resolve customer concerns and questions.
  • Work closely with the Client Services, Suceess and Marketing teams in regards to client reference-ability and client participation in KLAS.
  •  All other duties and responsibilities as assigned
Skills & Requirements

Minimum Qualifications

  • 2-3 years in a customer-facing role in the healthcare IT industry.

    Skills/Knowledge

  • Keen understanding of Greenway’s solutions and services and how they can fit into the ambulatory care space based on customer’s need.
  • Must understand Greenway’s Enterprise solution, the impact to the customer and their patients.
  • In-depth understanding of key technology and healthcare concepts required to generate qualified sales leads.
  • Ability to clearly articulate business issues and solutions and negotiate at a senior management level
  • Exceptional written and verbal communication skills
  • Broad knowledge of and an interest in current healthcare business challenges, products and sales practices
  • Highly self-motivated and self-directed personality
  • Customer service and relationship-oriented
  • Strong problem-solving and analytical skills