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Manager, Operations (Customer Education)

Manager

PowerSchool | Services | Folsom, CA

Are you interested in helping run a 500+ person organization through use of data and Key Performance Indicators to drive strategy? This position will work in partnership with the Senior Director of Strategy & Operations as well as the VP of Global Professional Services to help run PowerSchool’s industry leading Professional Services business. Successful candidates will have an eye for reviewing and interpreting data, and then using that data to develop strategies to grow the business. Some of the key metrics that will be used to drive the business forward are revenue, utilization, margin, and Customer Satisfaction (among others). A successful candidate will have a track record of working with various metrics and using those metrics to help drive growth or strategy.

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Monitors metrics and data across various dynamic dashboards
  • Helps derive strategy for business growth and operational excellence
  • Provides recurring and Ad-Hoc analysis of leading and lagging indicators to help guide business
  • Leads multiple staff meetings, conducts regular review of metrics, and provides guidance to team on growth
  • Liaise with Sales, Marketing, Finance, and Accounting, to complete projects and assist in strategic delivery
  • Works to increase team efficiency and effectiveness
  • Participates in hiring of new team members
  • Compile data sets that will provide analysis of monthly and yearly info/trends against operational budget
  • Consolidates information into actionable items, reports and presentations to make critical strategic decision
  • Proactively identify, analyze, and interpret trends or patterns in complex data sets
  • All other duties as assigned

 

Skills & Requirements

Qualifications include:

  • 4+ years’ prior experience in an analyst role
  • 2+ years’ prior consulting/Professional Services experience
  • 2+ years’ prior supervisory experience
  • Proficient in Microsoft Office suite with an expert knowledge of Excel
  • Must be able to manage multiple projects at the same time
  • Salesforce experience required
  • Prior CRM and ERP experience required
  • Excellent attention to detail and time management
  • Excellent problem solving and reasoning skills
  • Excellent oral, written, and interpersonal skills
  • Excellent customer service and conflict resolution skills
  • Ability to thrive with a heavy workload and multiple projects with frequent interruptions and schedule changes
  • Ability to mentor and coach fellow employees
  • Bachelor’s degree or equivalent work experience