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Business Analyst Manager - REMOTE

Manager

CentralSquare Technologies | Professional Services | REMOTE - Southeast Region, FL

The Business Analyst Manager provides leadership and direction to the Business Analyst team.  This position will establish goals and implement processes to ensure the team is effectively and efficiently implementing CentralSquare products.  Under minimal supervision, this position ensures that the highest level of customer satisfaction is achieved through the Business Analyst’s ability to recommend best practice solutions across our software product lines and respond to customers’ requests in a timely manner.  This person manages the success of the Business Analysts through their CentralSquare product knowledge, industry knowledge, customer service skills and ability to implement projects within a dynamic environment. The Business Analyst Manager will interact with other management staff as well as with Project Managers to ensure that the team’s activities support the goals of the organization. 

Skills & Requirements

ESSENTIAL FUNCTIONS

Performs configuration reviews and quality analysis on Business Analyst’s projects

Identifies individual and team areas of improvement and provides direction on how to improve

Works with Director of Implementation Services to plan and implement initiatives for implementation services team.

Leads team meetings and team initiatives to meet company goals

Works with Business Analysts to identify career progression goals

Updates and manages documentation, including but not limited to wikis, one sheets, system review, configuration spreadsheet, etc. 

Schedules and assists with webinars for major releases

Plans and organizes major release recap meetings

Attends BPRs & Go-Live’s to evaluate CentralSquare product messaging 

Creates implementation processes for new products along with the Business Analyst team 

Knowledgeable of the CentralSquare product line and depending on workload, provides project support for other Business Analysts

Provides project support for other Business Analysts as needed

Works closely with Project Managers to assign Business Analysts to projects

Tracks utilization and project workload for Business Analysts 

Manages support and client relations tickets that require Business Analyst follow up 

Presents at user conferences as necessary

Work with a wide range of disciplines and personalities, both internally and externally

Other responsibilities as required

QUALIFICATIONS

Education:  Bachelor or Associate degree

Professional Certification (s):  n/a

Specialized knowledge:  Public Sector or system analysis knowledge required. Software Implementation knowledge preferred

Computer Skills:  MS Product Suite – specifically MS Word, MS PowerPoint, MS Outlook, MS Excel

Experience (years and type):  Previous Management experience required

Competencies:  Excellent oral and written communication, interpersonal, and presentation skills.  Self-motivated.  Very strong analytical and organizational skills; detail-oriented.  Ability to adapt quickly to changing business and customer needs, maintaining a high degree of flexibility.  Ability to handle multiple projects and tasks simultaneously.  Ability to learn new applications and system features quickly.  Dedicated to the best possible customer experience and takes initiative toward improving it.  Ability to articulate technical and functional concepts to technical and non-technical audiences

TRAVEL:  up to 25% travel