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Systems Specialist (Business Operations)

Entry Level

Jamf | 650 - Business Operations

The Systems Specialist works in the Business Operations department and is primarily responsible for the maintenance and administration of the various systems used by Jamf. The Systems Specialist will spend their time completing needed administrative tasks, support both internal and external users, improve experiences, assist in quality assurance tasks and other systems related tasks as they are assigned. This person will work under the direction of the Systems Manager.

 

Responsibilities

  • Complete all assigned Service Desk tickets in a timely manner with high customer satisfaction
  • Completion of all assigned project work in a timely manner and high level of quality
  • Create or update documentation based on projects or needs of the department
  • Monitor and improve data quality within the systems our team manages to make sure reports are accurate and processes run correctly
  • Ongoing customization/alteration of our CRM environment based on tasks assigned
  • Aid in quality control process to make sure completed projects are released to meet requirements and quality standards
  • Follow guidelines of the change control process set by the Systems team or other teams the Business Operations department collaborates with
  • Manage the end user and customer experience within the systems that both Jamf employees and our customers use to ensure a positive and effective experience
  • Be available outside normal business hours tasks for emergencies or tasks that need to be completed outside standard hours
  • Performs all job responsibilities in alignment with the core values, mission and purpose of the organization
  • Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity
  • Supports and promotes a positive, inclusive workplace one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work
Skills & Requirements

Education & Certifications
  • 2 year / Associate’s Degree (Preferred)
  • Salesforce Administrator certification (Preferred)
  • A combination of relevant experience and education may be considered

 

Experience

  • Proven working experience with CRM or ERP system (Required)
  • Experience with the Salesforce.com platform (Preferred)
  • Experience with call center platform management (Preferred)
  • Interaction with a team in a help-desk style environment (Required)

 

Skills

  • Basic understanding of basic web technologies (HTML, JavaScript and CSS) (Required)
  • Excellent written and verbal communication skills
  • Excellent Organizational Skills (Required)
  • Strong troubleshooting and problem-solving skills (Required)
  • Excellent Critical Thinking Process (Required)
  • Ability to interact effectively with co-workers in a results-driven culture
  • Ability to interact with internal and external shareholders
  • Positive attitude