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Senior Manager/ Manager - Client Services - Professional Services

Experienced

Cvent | Client Services | Gurgaon, Haryana

Position: Senior Manager/ Manager, Professional Services 

Shift: East Coast or Early East Coast Shift

Position Duties:

  • Report to Implementation and EQB Leadership.
  • Manage team of Professional Services Analysts.
  • Requires deep Cvent product knowledge in order to be able to fully support the team in their roles.
  • Serve as the team representative within India Client Services and other departments. Attend all CS department meetings as needed and disseminate information learned with US management.
  • Coordinate daily operational needs with internal departments such as transportation escalations, HR/Attendance, inventory management and new hire setup.  
  • Lead weekly team meetings. Agenda coordination set positive tone and ensure collaboration/interaction from the team.
  • Monitor team metrics, goals and KPIs for compliance.
  • Lead coaching and provide candid feedback to develop team.
  • Delegates work based on skill levels and professional development goals of team members.
  • Support personal and professional development.
  • Models behavior to the team for delegating, working efficiently and solving conflict.
  • Lead interview process for open team positions in India.
  • Coordinate team building activities and manage team expenses.

 

Skills & Requirements

Candidate Requirements

  • Bachelors or master’s degree or equivalent applicable experience (4 years minimum)
  • Minimum of 9-10 years of work experience in product or project support roles in sales or customer service or IT/Tech project management.
  • Excellent written and spoken communication skills in English.
  • Possesses strong solution oriented and organization skills.
  • Previous management experience is a plus.
  • Experience in web- based applications as well as office productivity tools such as MS Excel and PowerPoint are required.
  • Ability to work independently and manage multiple projects, responsibilities and competing priorities in a fast-paced environment.