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Implementation Specialist


Greenway Health | Interoperability | Tampa, FL

Job Summary

This position is responsible for working with Third Parties and Practices to implement various HL7 interfaces and train end users. The tasks include but are not limited to; configuring various systems to enable the interfaces as requested by the customers, confirm accuracy of interfaces with the end users, train customers on interfaces, and timely troubleshooting and problem resolution. This position does not develop or build the code, but Implements already developed code.

As an Implementation Specialist, you will be responsible for the execution of technical and administrative tasks associated with IT implementation projects as well as completing the implementation process by following strict guidelines for proper implementation.

Essential Duties & Responsibilities

  • Work and maintain your individual Implementation queue
  • Implementing HL7 Interfaces
  • Responding to customers & Third Parties providing routine system implementation and technical problem resolution, educating clients on process following established procedures
  • Documenting all pertinent data related to the project and effectively communicating results to clients
  • Maintaining detailed notes regarding those tasks
  • Migrating data from existing systems to replacement systems that are either on premise or in a hosted environment



  • Bachelor’s Degree in Computer Science, Business Administration, or related field preferred; or equivalent combination of experience and education preferred

Minimum Qualifications

  • 2 to 4 years’ experience in a related role, preferred
  • Experience in the healthcare industry, preferred
  • Database administration experience, preferred
  • Technical certifications and/or training, preferred

Work Environment/Physical Demands

  • While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the work day
  • This role requires that one can sit and regularly type on a key board the majority of their work day
  • This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as, in-coming and out-going communications via the computer and/ or mobile devices
  • The work environment is an open room with other associates and noise from others will be part of the regular work day

Skills & Requirements


  • Must have a service oriented attitude
  • Experience with supporting and training end users
  • Working knowledge of Microsoft SQL Server preferred
  • Experience with networking and remote connectivity preferred
  • Ability to communicate technical information to a non-technical audience
  • Ability to configure transport protocols such as TCP/IP Sockets, HTTP(S), (S)FTP(S)
  • Capable of learning HL7 and various other interface standards
  • Ability to organize multiple project and priorities
  • Ability to communicate accurately both orally and in writing
  • Ability to coordinate multiple activities involving multiple parties
  • Ability to work in team environment
  • Ability to set and meet personal deadlines