Our Firm

Careers

VIEW ALL APPLY NOW

Professional Svcs Consultant I

Experienced

CentralSquare Technologies | Professional Services | REMOTE - US, FL

Professional Services Consultants play a super important role at CentralSquare. Here’s why:

Our company builds software for public safety agencies like 911 dispatch centers, police and sheriff’s offices, and correctional facilities. They have a really important mission, and we believe the right software can help -- especially if it’s configured to fit the way they work, so it can support and even improve their business practices rather than dictating them. Our business analysts get to turn that philosophy into reality. They’re the subject matter experts who learn all the ways our software can be configured, analyze new customers’ business needs, and help them wrap the system around the way they do business.

Some days that’s visiting agencies around the U.S., and some days that’s helping them configure their systems remotely. It’s always about working with our customers to find ways to make their jobs easier and better. And after agencies go live with a system you helped them implement, it’s pretty rewarding to hear about how it’s saving them hours on paperwork or making critical info more accessible to officers in the field.

CentralSquare Technologies provides a comprehensive public safety software solution to agencies across the U.S. with our Public Safety products encompassing computer-aided dispatch, mapping, records management, jail management, civil process, criminal investigations, crime analysis, agency financial, agency administration, and mobile CAD.  

Here's an overview of the tasks and responsibilities:

  • Assist agencies in configuring their system and recommend best practices to meet their unique needs
  • Perform system demonstrations and assist agency with system review prior to go live
  • Develop and maintain subject matter expert knowledge for the configuration of our software solutions
  • Provide consistent follow through on the project tasks, deliverables, and communications with the Project Manager and the clients
  • Build and maintain strong working relationships with customers
  • Work independently with minimal supervision to meet required deadlines for a project as well as taking responsibility and ownership of issues and assignments
  • Work with a wide range of disciplines and personalities, both internally and externally
Skills & Requirements

Interested? Here's what we need from you:

  • Excellent oral and written communication, interpersonal, and presentation skills
  • Self-motivated
  • Very strong analytical and organizational skills; detail-oriented
  • Ability to adapt quickly to changing business and customer needs, maintaining a high degree of flexibility 
  • Ability to handle multiple projects and tasks simultaneously
  • Ability to learn new applications and system features quickly
  • Dedicated to the best possible customer experience and takes initiative toward improving it
  • Ability to articulate technical and functional concepts to technical and non-technical audiences.
  • Bachelor or Associate's Degree
  • Desire to travel up to 75% for training at customer sites

 

Bonus points for:

  • Previous experience in software implementation
  • Previous experience in Public Safety Industry

 

What we offer in return for all your great skills: 

  • Competitive salary
  • Retirement plan with matching
  • Paid vacation
  • Sick leave
  • Health, vision, and dental insurance
  • Life, Short Term Disability, and Long Term Disability Insurance
  • Health Care Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Health Care Savings Account
  • Casual work environment