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Account Manager, Cvent's Wedding Spot

Experienced

Cvent | Sales | San Francisco, CA

We are looking for someone who understands the incredible opportunity we have to transform the $160 billion wedding industry.  Wedding Spot is on a mission to provide pricing transparency to the events industry to help consumers discover the perfect venue for their big day and to allow venues to connect with the right clients to grow their business. We currently list over 12,000 venues across the US and have helped over 10 million users with their event planning needs. We want to reach millions more with your help.

 

Wedding Spot is searching for their next Account Manager to join the team. If you thrive in a fast-paced, intellectually-charging environment, we want you. The perfect candidate understands the importance of relationship building and how genuine human interactions can grow a business. Are you up for the challenge?

 

What You Will Be Doing

  • Support existing paid account needs such as profile changes and reporting asks by speaking and collaborating with customers
  • Monitor the health of your assigned customer accounts (performance metrics) and work to improve their conversion and performance
  • Onboard new accounts and perform account demos to educate customers on how to manage their profile
  • Renew your accounts at the end of their contracts with a focus on high retention
  • Build training programs and work with accounts to educate them on tools and resources to optimize their experience
  • Handle any escalations that may arise and resolve in a professional manner

What You Need For This Position

  • 2+ years of experience in account management
  • Analytical and comfortable working with data
  • Strong focus and competency in customer service
  • Experience in renewing accounts/sales
  • Must be extremely organized in all areas - able to manage hundreds of active accounts at any given time
  • Ability to build and implement new processes
  • Ability to multi-task with extraordinary attention to detail
  • Polished and professional individual with excellent communication skills
  • Hustle and determination, "can do" attitude
  • Experience with Salesforce required
  • Passion for achieving growth and success in a startup environment
  • Strong intellectual curiosity and a strategic thinker
  • Excited to work collaboratively with others in a fast-paced environment